Privacy Policy

1. Overview and Data Controller

Link Layer Core ("we", "us", "our"), located at 19 Victoria Street, Cowwarr VIC 3858, Australia, is dedicated to upholding the privacy of our website visitors, workshop students, and consulting clients.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We only collect information necessary to deliver educational workshops, process enrollments, conduct power audits, and respond to inquiries:

• Contact Information: Name, email address, telephone number, and physical billing/postal address.
• Course & Site Details: Information regarding your hardware experience, workshop date preferences, and basic electrical capacity context (such as shed power ratings or solar array sizes) submitted via our inquiry forms.
• Billing Data: Direct bank transfer records, invoice history, and tax receipt records (we do not process or store credit card numbers on this website).
• Technical Website Data: Essential session cookies, device viewport sizes, and aggregated page interaction metrics to ensure optimal site rendering.

3. How We Use Your Information

Your personal information is used exclusively for legitimate business and educational purposes:

• Coordinating workshop seat availability, lab workstation allocations, and dietary requirements.
• Preparing custom single-line load calculations and audit documentation.
• Issuing formal tax invoices and enrollment confirmations.
• Communicating important scheduling updates, lab access directions, or safety briefing materials.

4. Data Sharing and Disclosure

Link Layer Core does not sell, rent, or trade your personal data to third parties. Information may only be disclosed under the following controlled circumstances:

• To trusted technical service providers who assist with email delivery, cloud document storage, or accounting under strict confidentiality agreements.
• Where required by Australian law, court order, or regulatory authority.

5. Data Storage, Security & Retention

We maintain industry-standard physical, electronic, and procedural safeguards at our Cowwarr office and encrypted cloud storage endpoints. Personal data related to course enrollments and invoices is retained for a period of 7 years in compliance with Australian Taxation Office (ATO) statutory requirements, after which it is securely deleted or anonymized.

6. International Data Transfers

While our operations are proudly based in Cowwarr, Victoria, some encrypted data backups may be processed using certified international cloud infrastructure. We ensure all external vendors adhere to data protection standards equivalent to the Australian Privacy Principles.

7. Your Privacy Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction of inaccurate, outdated, or incomplete information.
• Request the deletion of your contact records, subject to statutory record-keeping requirements.
• Lodge a privacy complaint if you believe your personal data has been mishandled.

8. Privacy Inquiries & Complaints

To exercise your rights or make an inquiry regarding your personal information, please reach out to our Privacy Officer:

Privacy Officer • Link Layer Core
19 Victoria Street, Cowwarr VIC 3858, Australia
Telephone: 0468 371 526
Email: hello@link-layercore.click